Privacy policy

Privacy Policy

RAZZA operates this store and website, including all related data, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). RAZZA uses Shopify technology to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include anonymized data or information that has been de-identified in such a way that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information — including inferences drawn from such information:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you provide when contacting customer service or submitting a complaint.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, use the Services, communicate with us, or otherwise provide your information.
Automatically through the Services, including from your device when you use our website, products, or services, and through cookies and similar technologies.
From our service providers, when we engage them to provide certain technologies or when they collect or process personal information on our behalf.
From business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

To provide, personalize, and improve the Services.
This includes fulfilling our contract with you, processing payments, managing orders, remembering your preferences, sending account notifications, handling purchases, returns and exchanges, managing your account, arranging shipping, enabling product reviews, and providing a personalized shopping experience, including product recommendations.

Marketing and advertising.
We may send you marketing and promotional communications by email, text message, or postal mail, and display advertisements on our Services or other websites, including based on your previous purchases or browsing behavior.

Security and fraud prevention.
We use personal information to authenticate accounts, provide secure checkout, detect and investigate fraudulent or illegal activities, protect public safety, and maintain the security of our Services. You are responsible for maintaining the confidentiality of your login credentials.

Customer communications.
We use your information to provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal purposes.
We may process your information to comply with applicable laws, respond to lawful requests by public authorities, participate in legal proceedings, enforce our Terms of Service, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances, including:

With Shopify, vendors, and service providers who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, and order fulfillment).
With marketing and advertising partners, including Shopify, to provide personalized advertising based on your online activity across different merchants and websites.
When you request or consent to such disclosure (for example, through social media integrations).
With our affiliates or within our corporate group.
In connection with a business transaction such as a merger or insolvency proceeding.
To comply with legal obligations or protect our legal rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve them.

Information you submit through the Services may be transferred to and shared with Shopify and third parties located in countries other than your own. Shopify may process personal information to support advanced features and personalized advertising.

In such cases, Shopify is responsible for processing personal information used for those purposes, including responding to requests to exercise data rights. For more information, please refer to Shopify’s Consumer Privacy Policy at https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of such third parties. We encourage you to review their privacy policies before providing any information.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from minors under the age defined by applicable law. If you believe a child has provided personal information, please contact us to request deletion.

Security and Retention

No security system is completely secure. We cannot guarantee absolute security of your information. We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights including:

Right of access
Right to deletion
Right to rectification
Right to data portability
Right to opt out of sale or targeted advertising

If you are located in the UK or EEA, you may also have the right to object to processing or withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

We will not discriminate against you for exercising your rights. We may need to verify your identity before responding.

International Transfers

Your personal information may be transferred outside your country of residence. Where required, we use approved transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

Email: contact@razzabepuro.com
Address: Calle Guadalajara 6, Granada, GR, 18002, Spain

For data protection purposes, RAZZA is the data controller of your personal information.